Seattle Trip/Pax Prime 2012 – Wednesday

So I’m thinking I will document my trip home this year. Be patient, this will be a boring read.

Wednesday:

Galaxy Nexus Rage –
Started off Tuesday afternoon finally getting my Galaxy Nexus in the mail. Transferring the old data from my G2 was simple and it looked like I was good to go with my new Android 4.1 device. Got everything packed up and headed out quite early Wednesday morning. Sitting at the airport getting acclimated to the new UI and everything is going great. Finish getting all my apps downloaded and updated and I’m off and rolling. Layover in ATL with no issues. Turned on airplane mode for my flight to Seattle and went to sleep. After sleeping through most of Battleship (you know you did too) I woke up just before landing. Once we touched down I switched off Airplane mode and text the fam that I landed with all my fingers and toes intact. As before, all was well. Since I’m the genius who forgot my MacBook charger I needed to pick another one up so I headed to the closest Apple store to pick one up. On the way I noticed my phone stopped working. I kept getting the following when I tried to connect to T-Mobile’s network, “error while searching for networks”. I tried everything including a factory refresh on the phone. I knew my sim card was a few years old so I headed into the nearest T-Mobile store to clone a new one. No help. Thanked Aaron (what an awesome name) for his help and headed to the nearest Panara Bread to steal some Wifi and get a hold of the Google Support folks and do some online research. Looks like this was an issue with the Galaxy Nexus when users upgraded to Jellybean prior to the OTA update. (http://forum.xda-developers.com/showthread.php?t=1514420) I brought my old G2 on the trip with me since I hadn’t transferred everything over yet (saved my ass). I gave Google Support a call was pleasantly surprised that they picked up the line, Keith was pretty new to the team at the time and actually was researching the issue on the same forums I had looked at. They also didn’t have any charged devices, or any with sim cards so he couldn’t replicate my issue. Long story short while talking with him I noticed that when I held down the power button to bring up the airplane mode option it would switch airplane mode off and on by itself every three seconds. After telling Keith this he forwarded me onto Samsung for a replacement. That process was easy enough except for being connected to three different people with Samsung to initiate the RMA process. Like I said, having my old phone really saved my ass.

UPDATE: New Galaxy Nexus waiting for me when I returned home after a week. Three days into it and all looks and works great.

National Car Rental Rage –

A little background on National. They’ve always been great. If done corrected you should never have to visit the counter, just go pick up a car and show the attendant your license on the way out. Easy as pie. Unfortunately that didn’t happen for me this time. Upon picking my Malibu from the fleet of Malibu’s on the lot I headed to the attendant at the exit and all my account info hadn’t updated since I last lived in Federal Way, Wa. Obviously that’s not good if your walking around with a Kentucky DL. That was why my credit didn’t work either, they had an expired one on file. I offered another card as payment and was directed to customer service so I drove back through and upon going to the customer service window I was first informed that the exit attendant could have done this while under her breath she said how lazy the attendant was. Yay, finally on my way.

Capital One Rage –

Well it looks like when National tried to run my Capital One card they did something that caused a hold on my account that required me to call and speak to someone. This took waiting on holdĀ  about 20 minutes and explaining that yes, I was in Washington and yes, I am me.

What a way to start off vacation. Here I am off the plane by 10:30 am and by 3 pm I still haven’t enjoyed a single minute.

First things first, I headed back to my old stomping grounds to make sure my childhood home is still a parking lot. Wow, Eastside Tacoma has seen better days. Almost nobody has a green lawn, no kids playing anywhere and the park looks abandoned. Here’s a pick (look you can see my old room!).

Finally headed off to pick up my sister from work and head to dinner with our mom and younger sister. It had been a while so the Rock sounded good. As to be expected, good pizza and okay beer. Finished off the night having a few drinks with my sister at the new Ram in Felony Way.

My first taste of Verizon Wireless customer support

A little background to catch you up. Picked up the Xoom mid February. Haven’t been able to register online due to lack of texting ability within the tablet.

Today I finally received my first bill for my Xoom tablet. Not bad, it’s only been two months. As I expected I had a past due amount and a late charge. Up to this point I haven’t called and made a payment as I don’t pay bills unless I see a detailed version either in paper or online (online preferred). So I finally call and after verifying my information via the automated system I informed my service has been suspended and I would be charged a $15 reactivation fee. Good thing I haven’t even used 1GB of data on this thing or I’d have been out of luck. Might also be good to note that on the bill I just received today it stated to avoid service interruption I need to make a payment (thanks for the heads up).

Here is where I pleasantly surprised. I hit 0 to speak to a rep, the standard “we’re all busy” come on, but about 30 second later I’m greeted by a real person. She verifies my info again. I explain my situation. She kills all the fees I had and takes my payment. No crazy questions, no runaround, no bullshit. She connects me to a form of their tech support and they will be sending me a password to register online via snail mail.

Aside from waiting for this password via snail mail it was a good experience. Why can’t Verizon set up their registration process to include tablets? Oh well, so far so good.